All orders are processed in USD (United States Dollar). If you pay using another currency, your bank or payment provider may apply exchange rates or additional fees, which are outside of our control.

We currently ship within the United States only.

Orders are typically delivered within 6–16 business days.

• Handling Time: 2–5 business days
  
• Transit Time: 4–11 business days
  

Delivery times may vary depending on your location and carrier conditions. For full details, please refer to our Shipping Policy.

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your delivery status.

We accept returns and exchanges within 30 days of delivery, provided items are unused and in original condition.

Free return shipping is available for eligible returns, and refunds are processed within 10 business days after inspection.

To begin a return or exchange, please contact us at:

Email: info@valerivine.com

Once approved, we will provide a return shipping label along with instructions.

Refunds are issued to your original payment method within 10 business days after your returned item has been received and inspected.

We accept PayPal and Venmo (via PayPal, where available). These payment methods support secure transactions using your balance, bank account, or linked cards.

Yes. Our website uses SSL encryption technology to ensure that your payment and personal information is kept secure and confidential at all times.

If you have any questions or need assistance, please reach out to us:

Email: info@valerivine.com

Address: 9923 Ramona St, Bellflower, CA 90706, United States

Support Hours: Monday to Friday, 9:30 AM – 5:00 PM (GMT-8)

We aim to respond within 1–2 business days.